FAQ'S

Below is a summary of the most frequently asked questions about orders, shipping, returns and etc. On the Supps247 Online
store. If your question isn’t answered here, feel free to reach out to our friendly Customer Service team at
supps247@yahoo.com. We’ll aim to respond as quickly as possible. Please note that our team is
unavailable on Victorian public holidays.

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Become a Supps247 Ambassador

Supps247 Ambassador Program. We're always on the lookout for passionate fitness professionals who genuinely love health, fitness, and nutrition.

About the Program

At Supps247, our mission is to help people achieve their health and fitness goals through living an active, balanced lifestyle.

We recognise the powerful influence of fitness professionals, athletes, and coaches who inspire others to become stronger and healthier every day. That's why we created the Supps247 Ambassador Program — a program designed specifically for those who lead by example.

This initiative is our way of supporting and rewarding the individuals who embody the Supps247 spirit — passion, dedication, and a commitment to helping others reach their potential. Whether you're a qualified personal trainer, a gym owner, or a fitness coach running your own business, if you love Supps247, this program is for you.

Your Opportunity

As a Supps247 Ambassador, you'll gain access to a range of exclusive benefits that recognise your contribution to the fitness community and help you grow your personal brand.

Program Benefits Include:

  • Exclusive pricing at your local Supps247 store
  • Free products and rewards throughout the year
  • Opportunities to be featured in Supps247 marketing campaigns
  • Invitations to Supps247 events and collaborations
  • The chance to be highlighted across the Supps247 community, connecting you with a large audience of health and fitness enthusiasts
  • Special discounts for your clients and followers, helping them save while achieving their goals

Join the Program

If you are a qualified personal trainer working in a gym, health club, or running your own fitness business, we invite you to become part of the Supps247 Ambassador family.

Join today and be part of a network that celebrates hard work, passion, and results.

Contact us: supps247@yahoo.com

Visit your local store to learn more or apply in person.

Supps247 — Supporting Those Who Inspire Others to Be Their Best

ABOUT US

At Supps247, we’re driven by one clear purpose — to help people look, feel, and perform at their absolute
best.


Founded on passion, knowledge, and genuine care, we’ve grown to become one of Australia’s most
trusted supplement and nutrition retailers, serving fitness enthusiasts, athletes, and everyday people who
are committed to better health and wellbeing.


We believe that fitness is more than a goal — it’s a lifestyle.
That’s why we go beyond just selling supplements. We take pride in educating, guiding, and supporting
our customers through every step of their fitness journey.

From helping someone find the right
pre-workout or protein powder to offering expert advice on recovery, performance, and nutrition — our
team is here to make your health journey easier, smarter, and more enjoyable.
Our stores are designed to be welcoming, inclusive, and inspiring spaces where everyone — regardless
of age, experience, or fitness level — feels comfortable and supported. We stock a wide variety of trusted,
high-quality brands to ensure there’s something for every goal, whether it’s muscle growth, fat loss,
endurance, or overall wellbeing.
At Supps247, our people are our biggest strength.


Every team member shares the same enthusiasm for health and fitness, and that energy flows through
every customer interaction. We pride ourselves on offering genuine, honest, and personalised service —
the kind that builds long-term trust and community.


With stores nationwide and a powerful online presence, Supps247 continues to expand across Australia,
inspiring people to take charge of their health and live stronger, happier, and more confident lives.

Supps247 — Fuel Your Performance, Every Day

Our Story

OUR VALUES

Our values define who we are and shape everything we do — from the way we serve our customers to the way we work together as a team. These principles are the foundation of the Supps247 culture, built on trust, passion, and purpose.

Growth & Improvement

We're committed to constant growth — both personally and professionally.

Every day is an opportunity to learn, innovate, and improve. Whether it's expanding our product range, enhancing our customer experience, or developing our team's knowledge, we never settle for average.

Exceptional Service

We go above and beyond to make every customer feel valued.

Our service is friendly, professional, and personal — focused on listening, understanding, and providing the right solutions for each individual's unique goals.

Integrity & Trust

Honesty is the foundation of everything we do.

We believe in transparency, authenticity, and always putting the customer's needs first. Our advice is based on what's best for you — not what's best for the sale.

Teamwork & Respect

Behind every great result is a great team.

We believe in collaboration, open communication, and mutual respect. Every team member plays a vital role in creating the positive, high-energy environment that makes Supps247 special.

Education & Empowerment

We don't just sell supplements — we share knowledge.

By educating our customers about nutrition, training, and recovery, we help them make informed decisions and feel empowered to take control of their health journey.

Passion for Health & Fitness

We live and breathe what we do.

Our passion for fitness drives us to inspire others, every single day. It's this shared enthusiasm that fuels our mission to help others unlock their full potential — in the gym and beyond.

Community & Connection

Supps247 is more than a store — it's a family.

We're proud to support local gyms, athletes, and fitness communities across Australia. Through connection and collaboration, we aim to make a lasting positive impact on the health and fitness culture nationwide.

OUR MiSSION

Our values define who we are and shape everything we do — from the way we serve our customers to the way we work together as a team. These principles are the foundation of the Supps247 culture, built on trust, passion, and purpose.

At Supps247

our mission is to help people look, feel, and perform at their best — every day.

We’re dedicated to empowering individuals to take charge of their health, fitness, and wellbeing through
knowledge, guidance, and high-quality nutrition.


We believe that health and fitness aren’t just goals — they’re a lifestyle. That’s why everything we do
revolves around helping our customers make sustainable, long-term changes that lead to stronger,
happier, and more confident lives. From beginners taking their first steps into fitness to athletes pushing
their physical limits, we’re here to support every journey.


Our goal is to make supplements and nutrition simple, accessible, and transparent. We carefully select
products from the most trusted global brands, offering only those that meet our strict standards for
quality, safety, and performance. Our stores — both in-person and online — are designed to provide a
seamless experience where customers can discover, learn, and shop with confidence.


What truly sets us apart is our people. The Supps247 team is built on passion, expertise, and genuine
care. Every member of our staff lives the lifestyle we promote — understanding that fitness is not just
about products, but about mindset, dedication, and community. Our team takes pride in offering honest,
personalised advice, guiding each customer toward the supplements and strategies that best suit their
unique goals.


We also believe in the power of education and connection. Our mission extends beyond our stores —
we’re here to inspire and uplift the entire fitness community by sharing knowledge, promoting healthy
habits, and supporting athletes, coaches, and everyday individuals across Australia.


At Supps247, we are constantly evolving — improving our product range, enhancing customer
experience, and expanding our reach so that more people can discover the benefits of a healthier
lifestyle. We’re committed to delivering premium products, unbeatable value, and service that feels
personal and genuine — every single time.


Because at the heart of everything we do is one simple belief:
Everyone deserves to feel their best.