FAQ'S

Ordering Online is Simple! Just Follow These Easy Steps:

1. Browse & Add to Cart
Find the product you’re after and click “Add to Cart.” If the item has different flavours or sizes,
select your preference using the dropdown menu before adding it to your cart. You can then
choose to either Continue Shopping or Proceed to Checkout.

2. Ready to Checkout
Once you’ve added all desired items, click the “Checkout” button to move to the next step.

3. Enter Shipping & Billing Details
Fill in your shipping and billing information. Fields marked with an asterisk (*) are required. For
added convenience, you can create an account to track your order history and securely save your
shipping and billing details for future purchases.

4. Choose Shipping & Payment Options
Select your preferred shipping method and payment option. We accept most major credit cards,

AfterPay, and Direct Deposit. This is also where you can enter any coupon, promo code, or gift
card code you may have.

5. Review Your Order
Before placing your order, you’ll have a chance to review all the details and add any shipping
notes if needed.

6. Place Your Order
When everything looks good, click Pay Now/Complete Order. You’ll be taken to a confirmation
page and receive an email receipt within 1–2 minutes.

7. Fast Processing & Shipping
Once your order is submitted, our team gets straight to work. Most orders are packed and
shipped within 24 hours or less!

With our Local Pick-Up option, you can shop online at Supps247 and collect your order from one of our selected store locations at a time that suits you. Once your order is ready, we’ll send you a confirmation email letting you know it’s available for collection. Your items will be reserved and fully paid for before you arrive—just pick them up and go! Best of all, Local Pick-Up is completely free—no shipping or handling fees apply!

Most orders are typically delivered within 2 to 8 business days, depending on your delivery location. Please note that bulky items or parcels weighing 5kg or more (cubic weight) may take longer to arrive. Deliveries to Western Australia, Northern Territory, and remote or regional areas may also experience extended shipping times. Additionally, orders placed during or around public holidays may be subject to delays.

The courier will only leave your parcel if they determine it’s safe to do so. If not, it will be taken to the nearest post office for you to collect at your convenience.

Once your order has been packed, you’ll receive a tracking number to monitor its journey from dispatch to delivery. Please allow 1–2 business days for tracking information to begin updating. If tracking updates appear delayed, don’t worry—your parcel is still on its way and continuing toward the delivery address.

We deeply apologise if your order is delayed, for it to be considered delayed it will need to surpass 8 business days. If it does, we will investigate the matter with the courier to get it resolved as soon as possible for you, depending on the reasons for the delay you may be eligible for shipping compensation if you paid for it initially.

We’re sorry to hear there’s an issue with your order. Please email us at support@supps247.com.au with your order number, a brief description of the problem, and any relevant photos. Our team will do their best to resolve the matter as quickly as possible for you.

Our freight protection ensures you're covered in the event your order is lost or damaged during transit. If this occurs, we will replace and resend your items as soon as we’re made aware of the issue. Please note, we require confirmation from the courier that the item is lost or damaged—this helps us ensure the order isn’t simply delayed before issuing a replacement.

What Freight Protection Covers:

Lost in Transit: If your order hasn’t arrived within the expected timeframe and the shipping carrier confirms it is lost, we will replace and resend your order at no additional cost.

Damaged in Transit: If your order arrives damaged due to handling during transit, simply send us a photo of the damaged item. Once received, we will organise a replacement and promptly resend your order.

We reserve the right to cancel or deny a freight protection claim if we determine that there was negligence on the part of the customer or if there is reasonable suspicion that the claim is fraudulent in any way.

After placing your order online, you’ll receive a confirmation email with your order details. Once payment
has been processed and your order is ready for dispatch, we’ll send you a tracking number via email.
Your package should then arrive within 2-8 business days!

Please allow 24–48 hours for your order confirmation and tracking details to be updated. You’ll receive
two separate emails—one confirming your order and another with your tracking information. If you haven’t
received either, please check your spam or junk folder and ensure the email address provided at
checkout was correct. If you still haven’t received anything, feel free to contact us at
support@supps247.com.au for further assistance.

Do You Offer Free Shipping?
Yes. Standard shipping is free Australia-wide on orders of $99.99 or more.

How Much Is Shipping?
Standard shipping is a flat $12.98 on orders under $99.99, and free on orders of $99.99 or more. We don't offer express shipping at the moment.

Where Do The Orders Ship From?
All orders are shipped from Melbourne, Victoria

Currently, we are only able to ship within Australia and do not offer international shipping at this time.

If you have changed your mind or are not completely satisfied with your purchase, you may return any unopened product within 30 days of purchase for a full refund. Refunds or exchanges for change of mind are not offered on opened or used products, unless the item is faulty or evidently defective, in accordance with Australian Consumer Law.

For in-store purchases, items must be returned to the original store of purchase along with a valid receipt. For online orders, customers must email support@supps247.com.au with their full name, order number, and reason for the return. Once received, our Customer Service team will provide the return address and further instructions.

We sincerely apologise if there is an issue with your order. If you have received the wrong item or if your product was damaged during transit, please email support@supps247.com.au with your order number, a description of the issue, and clear photos of the item and packaging.

Once the issue has been reviewed, we will provide a prepaid return label for you to send the item back via your nearest post office. We will then arrange to send you the correct item or a replacement for the damaged product as quickly as possible. Where applicable, remedies will be provided in line with your rights under Australian Consumer Law.

Unopened products may be returned within 30 days of purchase for a full refund. Opened or used products are not eligible for return due to change of mind, unless the item is proven to be faulty or defective under Australian Consumer Law.

Online orders must be returned in accordance with the instructions provided by our Customer Service team. In-store purchases must be returned to the store where the purchase was made, along with the original receipt.

This return policy does not apply to products purchased on special or clearance, as these items are considered final sale and cannot be returned or exchanged due to change of mind. This does not affect your rights under Australian Consumer Law if a product is faulty.

Any products that are short-dated or slightly clumpy will be clearly stated in the product description prior to purchase and are not considered faulty unless otherwise defective.

Nothing in this policy is intended to exclude, restrict, or modify your rights under the Australian Consumer Law.

Our Best Price Guarantee is for Supps247 members. If one of the competitors below sells the same product for less, we'll beat their full price by 5%.

Competitors we price match: Elite Supps, Australian Sports Nutrition (ASN), Supplement Mart and Nutrition Warehouse.

To qualify:

• You're a Supps247 member.
• It's the exact same product: same brand, size and flavour, brand new and factory sealed.
• The item is full price at Supps247, not already on sale, promotion or clearance.
• The competitor has it in stock.
• You show our team the competitor's current price, in their store or on their website.

Full price at the competitor: we beat it by 5%. On sale at the competitor: we match their sale price, but we don't beat it. For a competitor's website we compare the total delivered price (their price plus the shipping they would charge).

Not covered: customers who aren't members, items already on sale, promotion or clearance at Supps247, competitor clearance or short-dated stock, discount codes, coupons, cashback and bundle deals, bulk or wholesale pricing, other retailers (including online-only stores, marketplaces and overseas sellers) and a competitor's own price-match offer. No further discounts apply once a price match has been approved.

Full details: Price Match Guarantee.

Specials refer to our current promotions, while clearance items may include short-dated stock or products being discontinued. Please refer to each product description for further information.

Please note that returns are not accepted for specials or clearance items unless the product is damaged or an incorrect item was sent.

You can reach us through the live chat on our website, and we’ll get back to you as soon as possible.

For the fastest response, we recommend contacting your preferred store directly via phone, email, or social media.

They’ll also be happy to assist with any other enquiries you may have!